Q. Where do you deliver to?
A. Whitehouse Event Crockery delivers all over the UK.
Q. When should I make my reservation?
A. Please book as early as possible to avoid disappointment, especially during the busy summer and Christmas periods.
Q. Is there a charge for delivery/collection?
A. Delivery and collection fees are charged based on your location and the amount of equipment you’re hiring. We can only provide you with a delivery/collection fee when we have all the relevant information i.e. dates, quantity’s and location, when we have all this information a quote will be sent to you via email by one of our friendly office staff. For more detailed information please take a look at our Delivery & Collection page.
Q. Can I see a product before I make a booking?
A. We can arrange an appointment for you to come into our showroom and meet with a member of our staff who will show you your desired products, alternatively we can arrange for a sample product to be sent to you via a courier for a small postage fee.
Q. I’ve ordered Glassware, Plates and Cutlery, will they be polished?
A. All items go through our commercial dishwasher and are then hand polished and packed by a member of Whitehouse staff, each item is checked to make sure they are perfectly clean before being sent out.
Q. What about changes to my order?
A. Small changes can be made to orders up to 72 hours prior to your expected hire date as long as we have the additional items in stock. Again in busy periods we reserve the right to decline your changes.
Q. Am I required to pay a deposit and if so when will I get it back?
A. For private clients we require a 50% deposit of the job total, additionally we also require a security deposit (this is based on a percentage of the jobs total cost) which will cover the cost of any items lost/damaged should there be any. We aim to process all deposit refunds within 72 hours of your equipment coming back to us. We will also notify you of any additional charges due to damaged or not returned items prior to issuing a refund.
Q. How and when do I pay?
A. Payment is required in full one week prior to commencement of the hire of the equipment. We only accept bank transfers or alternatively cheque’s which needs to be cleared in full before the items are dispatched. All our prices are exclusive of VAT at the current chargeable rate.
Q. What do I do if something is broken, damaged or missing?
A. A delivery note is presented to you when the goods are delivered listing all items that have been hired. It is the individual’s responsibility to check everything ordered is present upon delivery. If however there is something broken, damaged or missing, please call our office immediately and we will endeavor to get replacement items to you wherever possible.
Q. in what condition do the items need to be returned in?
A. Due to the nature of many of our products being quite delicate, the price we quote to you is inclusive of a washing up charge, We just require were applicable that plates are scrapped clean, glassware is emptied of wine/water or champagne and all we ask is that all items are correctly placed back in the boxes or crates provided. Boxes & crates that are not returned will also be charged for in full.