To where do you deliver?
We offer nationwide delivery (including Ireland and the Channel Islands) from our central warehouse facility in Manchester. Depending on which part of the British Isles you’re in will depend on when your order gets to you but the details – timings, directions, access etc. – will be arranged before we set off.
When should I make my reservation?
You should make your reservation as soon as you have confirmed dates and numbers. During traditionally busy periods like summer holidays and Christmas we get very busy so the simple rule of thumb is ‘as soon as you know, make your order.’
Is there a charge for delivery or collection?
There is but it is entirely dependent on the size of your order and where your event is being held. We will provide you with accurate delivery and collection charges one we know when the event is, what you’ve ordered and where you need us to go. Once we have all that, the quote will be sent to you and everything will be clearly noted. Of course, if you need any further information or clarification, just call us and we’ll tell you everything you need to know.
Can I see the products before I make my booking?
You are more than welcome to come into the showroom but please make an appointment before you come so we can have the products you want to see ready. Alternatively, we can send you a sample via courier for a small delivery and collection charge.
I’ve ordered glassware, plates and cutlery, will they be polished?
They will be polished to perfection. When items are returned, they go through our commercial dishwashers and then prior to being packed for delivery, they are hand-polished and visually checked before being very carefully packed by our warehouse team ready to go.
Can I make changes to my order?
You can make small alterations to the order – for example increasing or reducing the size of the order – up to 72 hours in advance of the event if we have what you need in stock at that time. If we don’t, we will certainly recommend alternatives.
Do I need to pay a deposit?
For private clients we ask for 50% of the total cost of the order. 1-2 weeks before the event we take a security deposit (based on a percentage of the order total covering any loss and/or damage) and the remaining 50% balance. We accept bank transfers, PayPal payments and cheques although we do insist on cleared funds before we deliver your items and all figures are exclusive of VAT at the prevailing rate.
We process all deposit refunds via BACS transfer within five working days of the items coming back to us. If there are any additional charges for lost or damaged items, we will let you know first before we process any returns so you know exactly what’s being charged for.
For corporate clients, please contact our team to discuss your requirements.
What should I do if something is lost, damaged or broken?
When we deliver your items we’ll give you a delivery note listing everything you’re hired. Please check it carefully against the inventory to ensure you’ve got everything and if you find an item is damaged, broken or missing, please call us on 0161 491 5209 and we will do our very best to get you a replacement in time.
In what condition should we return your items?
All our prices include a washing up charge. All we ask is that the glasses are emptied and the plates are scraped clean of any food residue before you put them back in their original crates (which are charged for if any go missing or get broken). We’ll do the rest.